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CAPS Uses QR Codes to Increase Efficiency for Customers

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First: What is a “QR code”?

QR Code being scanned with a phoneThink bar codes. Notice how every product at the grocery store has a bar code on it that the cashier scans? That’s what a QR code is. Custom Air Products & Services, Inc. (CAPS) is putting these codes on equipment now. Technicians can scan this code with their phone’s camera, which automatically takes them to a web site created by CAPS that has links to a setup video and the manual for that equipment. At CAPS we understand the challenges HVAC technicians in the field face.

What are these challenges and how do QR codes help?

– Time. The manuals are not going to be out there with the unit in the field. Sometimes finding the manuals online can be difficult, too. So being able to be taken straight to a video and a manual means saved time and quicker troubleshooting.
– Having videos right there on their phones is an easier/more efficient option for doing most servicing and repairs.
– Having these resources makes it easier and more likely that a technician can/will familiarize themselves better with the equipment.

Custom Air Products & Services, Inc. always working hard for customers

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Andrew Hubley and Carl Gremminger just before the 2018 Industrial Trade Show starts, generating quotes.

More about the show here
Andrew and Carl pre-2018 Trade Show

2018 Industrial Trade Show

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Custom Air Products & Services, Inc. is exhibiting at the 2018 Industrial Trade Show

Texas City – La Marque
April 24, 2018
11am – 6pm
More here
2018 Trade Show

2018 ISA Analysis Division (AD) Symposium

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Custom Air Products & Services, Inc. is a solution provider at the 2018 ISA Analysis Division (AD) Symposium.

Innovative Analytical Techniques, Developments, Applications and Solutions by the Sea!
More here
2018 ISA Symposium

2018 Interlink Conference

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2018 Interlink Conference

CAPS is proud to be a Diamond level sponsor at the 2018 Annual Interlink Conference.
2018 Interlink Sponsors
2018 Interlink Sponsors

CAPS Inside Sales Service

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The purpose of inside sales within our service division is to provide quick turnaround for quotes, allowing customers to have all the information needed to make an important decision quickly.
Should a service customer need assistance right away, they can call Raymond Joslin, who is always available to help.
Raymond Joslin - Inside Sales Service Divison
“Raymond Joslin goes over and beyond to be a solution to our customers,” ~ Mark Brown, CAPS Industrial Sales Associate

ISO 9001:2015 Quality Management Certification

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CAPS is in the final phase of a company-wide ISO 9001:2015 quality-management certification process.
CAPS ISO certification, once received, will cover the entire company’s business structure of engineering, manufacturing, installation, and servicing of HVAC systems.
ISO 9001-2015 Quality Mgmt Certification
ISO 9001:2015 certification is awarded to organizations that meet thorough criteria for assuring quality and continuous improvement in the products or services they provide their customers. New to the standard is a risk and opportunity management criterion that reinforces its use as a governance tool. According to ISO, this makes it quicker and easier to implement multiple management systems, saving both time and money.

#mechanicalventilation #forcedventilation #dehumidification #airconditioningenergy #hvaccasestudy #sustainablehvac #sustainablecooling

Importance of EC Technology in CAPS Equipment

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“EC Fan Technology is a fairly new technology that has hit the HVAC market full force! These fans replace the common bulky Variable Frequency Drive (VFD) with an integrated controller on the motor.” ~ Brennan Landry, Design Engineer, Custom Air Products & Services, Inc.
The “electronically commutated” fan or EC Fan has a brushless direct current motor with permanent magnets feed off of alternating current then rectifies the current to direct current.

These motors have a high efficiency rating and works great in applications where a VFD would have been used.

Other popular features of the EC fans are the use of Modbus and BACnet controls, ease of plug and play installation and the low noise levels makes this fan/motor selection a wise choice.

Installing EC Fans into our equipment allows us to reach a higher Energy Efficiency Ratio (EER) on our custom CAPS units.

CAPS’ 2018 sponsorship of the Women in HVACR industry organization

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Women in HVACR is an industry organization dedicated to improving the opportunities available to women in the HVACR industry and providing professional avenues for them to connect with other industry women. These avenues include networking, mentoring, and education opportunities.

Women in HVACR

“We here at CAPS put a high value on the women who are an integral part of our organization and our industry,” explains CAPS CEO Taylor Norris. “While we recognize that our industry sector is underrepresented by women, or perhaps because of this fact,” he reflected, “we are always on the lookout for ways to have a positive impact on the situation. We find our CAPS women to be knowledgeable, competent, and important contributors to helping us pursue our company goals and we seek not only to add to this body of knowledge, but to find ways to continuously improve what we have.”
Norris went on to explain that some of the continuous improvement opportunities involve participating in local industry/education advisory committees, supporting membership in other industry organizations, and providing opportunities for employees to attend seminars, conferences, and training opportunities.
Here are some of the opportunities and achievements of CAPS Women over the past few years:
  • Attended CAPS internal training classes to become certified Project Management Professionals (PMPs) – Bea Amaya, Michaela Norris
  • Achieved internal ISO auditor certification – Carolyn Robertson, Alicia McCormick, Kelly Thibert, Michaela Norris
  • Attended WHVACR 14th Annual Conference – Carolyn Robertson, Bea Amaya
  • Active members in Women in ASHRAE (American Society of Heating and Air-conditioning Engineers) – Mary Alenbratt, Bea Amaya
  • San Jacinto College HVAC Industry Advisory Committee – Bea Amaya
“We are always looking for new and capable women in our organization,” Norris noted, “but this is not our only goal. We also continue to seek opportunities for our CAPS women to network, learn, improve, contribute to, and represent our organization in industry.”

Custom Air Products & Services, Inc. is now hiring for 2018

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Custom Air Products & Services, Inc. (CAPS), a leading commercial and industrial heating, ventilation, and air conditioning (HVAC) company is seeking to fill multiple industrial & commercial HVAC technician positions in 2018.
Houston, TX (PRWeb) December 14, 2017 — Custom Air Products & Services, Inc., one of the largest custom HVAC manufacturers in North America with over 40 years of experience specializing in the design, construction, installation, modification, and servicing of industrial, commercial and offshore HVAC equipment, has experienced record growth in 2017 and is looking to expand their industrial service workforce.
Interested candidates should complete an online application at
Custom Air Products & Services, Inc. (CAPS) is not the “typical” heating, ventilation, and air conditioning (HVAC) company, and neither are their employees. “The culture is unsurpassed,” says Chris Clark, Plumber/HVAC Technician of CAPS Industrial Service Division. “The teamwork and the support of CAPS management is second to none, you are never just a number. As an employee here at CAPS you are empowered and accountable but you are not alone.”
  • 98% of CAPS management, including the CEO and President, began their careers in the HVAC field and thus have a great deal of understanding and respect for field technicians.
  • CAPS encourages long-term employment by offering attractive benefits packages including medical, dental, vision, and 401K.
  • While the HVAC industry reports over 300,000 jobs (2016 data), industrial and commercial HVAC jobs represent a much more elite group (2-3%).
  • Job outlook over the period from 2016-2026 is also expected to be strong, at “15% (much faster than average)” according to the Bureau of Labor Statistics.
So, it appears that since the industry is strong, and the job outlook is strong, this might be a great time to target a long-term employment opportunity at a company like CAPS that encourages growth, training, and advancement, and values innovation, customer relation expertise, and the ability to be a strong company representative during a typical work day.
“At CAPS, we are a solutions provider,” explained Corrie Haines, Service Operations Manager. “Because our primary goal is to assist our clients in solving some of their toughest challenges,” she continued, “we select only the most exceptional candidates with an ambition to fulfill that goal to join our teams. Every assignment presents new challenges, but also a chance to develop creative and innovative solutions for real customer problems.”
Current positions open at CAPS include:
  • HVAC Refrigeration Technician.
  • HVAC Service Technician.
  • Preventive Maintenance Technician.
While CAPS is currently trying to fill these technician positions in preparation for a strong 2018, they also conveyed that they are always open to accepting applications for other positions, particularly in the industrial HVAC sector.

About Custom Air Products & Services

Custom Air Products & Services, Inc. is a full-service HVAC company that specializes in the design, construction, installation, modification, and servicing of industrial and commercial HVAC equipment. CAPS employees are committed to providing exceptional custom design and quality workmanship at competitive prices.
Custom Air Products & Services currently occupies six (6) modern facilities, totaling 300,000 square feet in size. These buildings include manufacturing, fabrication and modifications, paint booths, a parts warehouse, engineering offices and a training facility. CAPS services are provided to customers throughout the United States and abroad with manufactured equipment operating on six (6) continents and in fifty-two (52) countries.