Your guys did such a great job – very professional – kept the area clean and had pictures of before and after. This was a plus for us because we can’t crawl around to see the work. Again, great job. Also, the work was so good, I have a few more that need that great, professional, Custom Air Product attention.
Complex Chief Engineer
The Westin Galleria & Westin Oaks Houston
“Custom Air Products & Service Incorporated’s engineering and design strength is why we chose them. In the offshore energy industry, where equipment is exposed to harsh elements and wide temperature extremes, it’s imperative to get it right the first time and on always time. Our recent purchase of CAPS custom built 2-Ton slide in A60 Fire Rated split systems helped our project to become a success exceeding our customer’s expectations. In turn, that success has developed into further work and more opportunities. “
John K. Flores
Senior Project Manager
New Industries, Inc.
I just wanted to thank you for the quality installation and great customer service you and your team recently provided. Your knowledge, dependability and professionalism really helped with making this a successful project.
I will definitely use CAPS again, as well as recommend you to anyone needing any type of HVAC services.
CAPS has definitely become our go to supplier for HVAC. Your quotes are fast, competitive, accurate and dependable. CAPS units and accessories arrive on time and service/start-up after the sale helps keep our production staff on schedule. You are by far one of the better companies we work with on a daily basis.
Sales Operations Manager
Protect Controls Inc.
We are custom manufacture of electrical and process equipment for the Oil & Gas and Mining Industries and when we are required to supply custom HVAC units we rely on the expertise of Custom Air Products to provide our customers with the correct piece of equipment.
Our experience with CAPS has always been great. We have done several custom projects using their units fitted in our E-Houses and Custom PDC’s in the U.S., Canada and Saudi Arabia.
Their customer service is unmatched and you can get a hold of their Engineers and Service Personnel anytime and they will walk you through your questions or concerns. Having technical people available to deal with is always great and knowing that they will take care of your challenges is what makes your feel at ease.
Yuki Yunes, MSEE, BSEE
Intermountain Electronics – Power, Automation, and Process Systems
I personally have been purchasing from CAPS since 2007 for Powell Electrical. CAPS is a very easy Supplier to work with. I have never had any issue with them meeting the spec they quoted too. They go out of their way to meet our delivery goals and provide any special requests our end-users have.
I have worked with CAPS for the past 5 years while working at Powell. I have had the pleasure to work with them from both the sales and project management aspect.
My first few experiences with CAPS was when I managed projects at Powell. I worked with CAPS on the Reficar project where we fabricated 20 plus buildings. CAPS was a pleasure to work with on this project because they were always responsive. They turned around drawings in a timely manner and delivered the HVACs and parts on schedule. Also, if there were any issues they made sure to have a tech out in a timely manner.
Now, I have moved into outside sales role and have worked with CAPs on multiple RFQs. What I like about their quotations is that they are prepared on time and they are competitive compared to other vendors. Also, any questions or concerns are addressed promptly.
Overall my experience with CAPS has been a delight and I look forward to working with them on future projects.
CAPS have been a preferred vendor through Magellan policies and procedures with years of complimentary positive safety statistics.
Our current CAPS representative, Neal Robichau has personally lent his service to follow up on routine questions on equipment not supplied or designed by them. These types of positive industrial experiences have been a benefit to Magellan Terminal Galena Park. This has resulted in a more safety conscious operation of terminal equipment which helps to protect both personnel and equipment.
Magellan Terminal Holdings, LP
I have worked at Powell for 16 years as a Project Manager, Salesman and Regional Sales Manager. I have sold or managed over 200 buildings; all of which required HVAC. I have worked with all Powell HVAC vendors. Don’t slack off, but CAPS is far above all the others. CAPS prices are competitive and service is superior. HVAC is becoming a more important part of our projects. And it is becoming more complex. Pressurization, fire control and energy efficiency are more prevalent factors. I need technical answers and HVAC engineering. CAPS is far superior in this area. CAPS also is best at providing technically correct and timely quotes and drawings (extremely important because schedules are always tight) and all your folks are like yourself…just good hard working people who are easy to work with. I appreciate your support and the way CAPS does business.
Regional Sales Manager
Powell Electrical Systems Inc.
“We have been working closely with CAPS on a lot of projects, and I have been to their facility a number of times now. They have a first class operation, testing capability, training, and extensive engineering expertise with custom HVAC applications. I would highly recommend using them if you ever need help. They have exceeded all our expectations for a vendor, and been a tremendous help to us on solving these Middle East problems. I can’t say enough about how easy they are to work with. Based on the way they have stepped up for us and the high quality of their products, we’re working on integrating their wall mount units into the next fleet of Ideal Rigs, as well as other systems.”
Director of Power Systems Engineering
National Oilwell Varco
“I have had the pleasure of working with Don and his team in the fabrication of several large pieces of equipment to support the hospital system in times of emergency or scheduled shutdowns. CAPS has always been there to support our engineering teams with special projects and or scheduled events. Thank you for your continued support of Memorial Hermann Health System.”
Memorial Hermann Health System Director
“I would like to commend Custom Air Products and all CAPS representatives for the outstanding service that has been given to us since we have partnered with this company in HVAC maintenance and repair.
Each maintenance and repair matter is handled quickly and professionally. It is very assuring for us to have such a dedicated company overseeing such important matters as the heating and cooling of this building, which is used by many people in the community each day.”
First United Methodist Church
“Custom Air Products & Services has been a loyal company by providing excellent customer service, attentive to the customer needs especially a demanding facility utilizing extreme cold temperatures at all times.
Innovated by utilizing phone modems to assess thermostats throughout the center. Quick responses in returning phone calls including giving assessments of air condition problems.
Director of Surgical Services
First Surgical Woodlands
“The technicians are professional in appearance and conduct. The training of the technicians appears to be a priority of CAPS, since they are able to tackle all of my HVAC and plumbing issues. Communication is very important in our daily operations and you and your technicians put in the extra effort to communicate exactly how the various issues are to be properly resolved.”
Michael P. Gutierrez
Real Estate Manager, Asset Services
CB Richard Ellis
“Thanks to you and the rest of your crew for all of the hard work getting our new shop not only up and running, but helping us to keep it that way. CAPS is a great business for BlueLine to have aligned with.”
BlueLine Manufacturing, Inc.
“Since contracting with your company last year for HVAC service, CAPS has consistently maintained a high level of professional and dependable service. With your superior service team, I believe that Suntron has found the proper partner for all our HVAC needs.”
Director of Facilities
Sugar Land, Texas
“This letter is to thank Custom Air Products for the hard work they gave Magellan for PM’s and new installation. You can count of them to do the job accurately and with the customer service to make sure the job is done right. I would refer CAPS to any company thinking of new installation, troubleshooting and preventative maintenance.”
Magellan Midstream Partners
Galena Park, Texas
“I would like to take the opportunity to let you know how impressed we were with CAPS. From the beginning of your association with Kinsmen, there has been an attention to detail that is rarely seen in other companies. The bid document for the maintenance contract listed every unit, the manufacturers, the model numbers, the filter sizes and numbers, and the exact locations.
Several months ago I was driving on the Beltway and a white truck caught my eye. It was clean and it had a great logo and good colors. It was a CAPS truck. Your company pays attention to detail and training, and it shows in every aspect of your work. We are please to be in partnership with you.”
Director of Administration
Kinsmen Lutheran Church
“I entered into a Comprehensive Maintenance Plan, making CAPS my exclusive service provider for all HVAC related repairs. I am confident that by doing this we will improve the bottom line with fewer unforeseen repairs (both minor and catastrophic) , less time spent on in-house repairs, limiting call-backs, increased efficiency in scheduling work in other areas, and (in my opinion most importantly) by having less equipment down time and therefore improving the lives of our residents.
I have been thoroughly impressed with (and on) every level of contact with the CAPS team; from the Service Dept, Sales, Engineering & Design and Project Management to the Business Office. It has been my experience that CAPS is truly a class organization. I plan to do business with CAPS for many years to come and I highly recommend them as your Mechanical Contractor.”
Brazos Presbyterian Homes