Custom Air Products & Services Quality Control Policy
It is the policy of Custom Air Products & Services to provide products and services in compliance with client specifications, recognized codes and standards, and levels of workmanship and quality that result in extended serviceability, operation, and reliability for the systems and components supplied.
Quality Assurance Program
At Custom Air Products & Services we take pride in our products and services and place a high value on quality. The actual quality review process begins at the initial product or project development stage and continues throughout the project until the work is completed. The detailed quality assurance procedures include a review of system components, energy performance, drawings, specifications, load calculations, air and water distribution sizing calculations, and equipment selections.
Quality assurance reviews are documented in a comprehensive report written for the benefit of engineers, executive management, and stakeholders. The written reports are augmented with regular meetings and supported by site visits and inspections in order to assess progress and assure adherence to standards. Information learned from the activities is shared with the workforce in order to support the development of best practices and to enable the team to work together to remedy problems and resolve any shortcomings identified. The success of the CAPS Quality Assurance Program has made a strong and positive contribution to our commitment to continuous quality improvement.
Custom Air Products & Services Safety Program
At Custom Air Products & Services safety is #1. We are dedicated to providing a safe and healthy environment for employees and customers, protecting the public, and preserving Custom Air Products & Services’ assets and property.
At Custom Air Products & Services our most valuable resources are the people who work for us. Injuries can be prevented. To achieve this objective, we utilize an effective Safety and Health program throughout our organization.
Our program is designed to assist management and non-supervisory employees in controlling hazards and risks. This strategy serves to minimize employee injuries, reduce or eliminate risk of damage to customers’ property, and reduce or eliminate damage or destruction of our own property.
All CAPS employees follow this safety program, which is designed to encourage all employees to promote the safety of their fellow employees and customers. To accomplish this goal, all members of management are responsible and accountable for implementing this policy and ensuring it is followed.
We are sincerely interested in the safety and health of our employees and strictly adhere to a policy to provide safe equipment, adequate tools, adequate training, and the necessary personal protective equipment in order to achieve a safe workplace environment where safety is indeed #1.
The entire Custom Air Products & Services organization is focused on quality training. The Service Division is particularly dedicated to preparing technicians for delivering high quality, highly skilled service. The ongoing training of personnel assures they are knowledgeable in current and previous products within our industry. Continuing education on equipment and systems operations keep technicians educated on all aspects of service, including the newest government regulations. Technician training is a major element of our activities.
Each year a comprehensive training schedule is published and distributed to employees outlining the planned activities throughout the coming business year. Product application, new product introductions, service, computer training, and environmental regulations are just some of the elements that provide the foundations for our training classes.